April 19, 2016

Accepting Constructive Criticism

On a scale of 1-10, how coachable are you? At first glance, it may seem this isn’t a question the average person would answer. And maybe if you have no desire to get better at what you do that’s true. If that’s the case, stop reading right now. This article is not meant for you. If you’re a person who strives to get better, who wants to hone your craft or become the best in […]
March 31, 2016

Not All Negativity is Bullying

It hurts us when our kids hurt. We want to assist them. Help them. Fix it. Maybe even make the other person hurt as much as our kid does. But what if we could turn those moments of pain into lessons our kids can take into adulthood? What if we stopped allowing our kids to be victimized and teach them that bad things happen and it doesn’t define who they are? In this video, I […]
March 24, 2016

Let’s Stop Using Email

Have you ever sent an email thinking it was clearly written, then suddenly find yourself in an all-out email war, reiterating or clarifying the information with multiple emails and CC’d individuals (knowing full well there are likely other people in the BCC line that you don’t even know about!) all to leave you wondering what the hell went wrong? After all, you were so clear. Of course you have. I probably just described a daily occurrence […]
July 27, 2015

Is Customer Service Dead?

Last week, I traveled alone for business. It was a quick trip from Fargo to Minneapolis. I don’t know which part thrilled me more: the excitement of the quick trip or the fact that I was ALONE. I know that makes me sound like a terrible person, but hey, it’s true. What I do know is that being in an airport gives a person many opportunities to watch people. I love watching people. One thing […]