March 24, 2016

Let’s Stop Using Email

Have you ever sent an email thinking it was clearly written, then suddenly find yourself in an all-out email war, reiterating or clarifying the information with multiple emails and CC’d individuals (knowing full well there are likely other people in the BCC line that you don’t even know about!) all to leave you wondering what the hell went wrong? After all, you were so clear. Of course you have. I probably just described a daily occurrence […]
March 10, 2016

How Owning A Business is a lot Like Parenthood

When I first started my business, I had no idea how much it would resemble the experience of motherhood. Don’t believe me? Let me count the ways… After starting my business, I experienced mental and emotional postpartum symptoms such as… Sleeplessness. Anxiety. Feelings of unworthiness and uncertainty. Night sweats. I consumed copious amounts of coffee. I sought outside validation that I was, in fact, OK. I had a constant fear of people calling my ‘baby’ […]
July 27, 2015

Is Customer Service Dead?

Last week, I traveled alone for business. It was a quick trip from Fargo to Minneapolis. I don’t know which part thrilled me more: the excitement of the quick trip or the fact that I was ALONE. I know that makes me sound like a terrible person, but hey, it’s true. What I do know is that being in an airport gives a person many opportunities to watch people. I love watching people. One thing […]
May 5, 2015

How Direct Sales Makes Me a Better a Person

Direct sales. Social commerce. Network marketing. Multi-level marketing. Call it what you want, all of these phrases can be used to define a method of product/service distribution. It allows a company to get their product/service directly into the hands of customers through individual people. These phrases also can carry quite the stigma and may induce involuntary shuddering… There are countless articles/resources offering advice on what to look for prior to joining a direct selling company. […]